WNET Thirteen
New York, New York <March 1998 - December 1999>
Systems Engineer

Planned Parenthood
New York, New York <1997 - 1998>  
LAN assistant in large nation wide and world wide non-for-profit organization.
LAN administration in a Novell 3.12 and NT 4.0 environment.

• Installed NT server 4.0 and NT workstation 4.0
• Setup test networks to test processes before implementation.
• Played integral part in the planning and execution of migration from windows for workgroups 3.1x systems to windows '95 in headquarters office (soon to be implemented across the country). Included upgrading of hardware.
• Support 180 in house clients for OS operations, MS Office suite operations, and CCMail operations.
• Support 141 affiliate offices' employees (est. 1000 clients in total nationwide) for NOS operations, OS operations, MS Office suite operations, and CCMail operations, as well as assorted technical hardware and software issues.
• Migrated databases from Filemaker and RBase to Access '97 for standardization.
• Created database applications including tables, forms, queries and reports to suit the needs of requesting departments.
• Created an application in Visual Basic to collect data from affiliates that will be implemented nationwide.
• Prepared new Access database and data migration routines for loading data.
• Researched technical information using the Internet and resources such as TechNet.

Hertz Computer Corporation
New York, New York <1995 - 1997>  
Account representative at an active computer manufacturing company.

• Configured custom systems for clients inquiring about computer needs and systems use.
• Provided technical support for clients with hardware and/or software related problems.
• Prepared systems in warehouse; included installation of peripherals, OS and software packages.
• Troubleshot hardware and OS problems on systems in warehouse.
• Created application for Microsoft Word and Excel using Visual Basic.
• Trained new employees in Microsoft Word, Excel and other applications as they were hired.
• Handled individual accounts.
• Prepared bid proposals for researching products and prices.
• Entered orders in an accounting program and followed up in production.

NYNET
New York, New York <1994 - 1995> 
Office manager of a real estate CD-ROM production company.

• Managed an office of six employees.
• Assisted in buying office equipment, including desktop systems and software.
• In charge of all on-line communications, computer maintenance and software development.
• Downloaded data from reel tapes to PC using Outright program.
• Performed duties in technical support: customer service, answering phones, general computer work (i.e. word processing, spreadsheets, and data entry).
• Took phone orders and entered them into a specially tailored data entry system implementing Act and Microsoft Word using programs that I created.
• Created several pamphlets for distribution and marketing of the company's product.

Counter Spy Shop / CCS International
New York, New York <1993 - 1994>  
Data processor

• Entered leads into the company's database program, Act (IBM compatible)
• Installed and tested new software.
• Trained employees in the office on new software.
• Trained employees on programs such as ClarisWorks, and Excel.
• Aided in sales with Latin customers.
• Receptionist with duties of answering phones, taking phone orders for catalog items, and translating for Spanish speakers over the phone.
• Did mailings using the database on the store's Macintosh computer.
• Duties also included filing, word processing, printing of extensive files from databases, and translating from English to Spanish and vice-versa.

BROOKLYN TECHNICAL HIGH SCHOOL
Class of 1992 

BARUCH COLLEGE
Major In Psychology
Completed Two Years 

COMPLETED MICROSOFT CERTIFIED SYSTEMS ENGINEER (MCSE) EXAMS DECEMBER 30, 1997 

COMPLETED INTRO TO CISCO ROUTER CONFIGURATION COURSE

CONTINUING EDUCATION POINTS FOR THE COMPLETION OF THE MICROSOFT OFFICIAL CURRICULUM COURSE: SYSTEM ADMINSTRATION FOR MICROSOFT SQL SERVER 6.5  

Fluent in Spanish: able to speak, read, and write in the language.
Excellent problem solving skills.